Dear Ms. Dobbert,
I am writing you to reiterate something which I am sure you already know. That is that J.J. Jones is the most outstanding sales rep that ANY automobile dealer could ever hope to be blessed with.
In early October, I took delivery of my 2012 Grand Cherokee (which by the way, I am crazy about)! This event however, occurred following a full year of indecision including two canceled orders along with a deposit refunded to me. The crux of my repetitive "mind changing" was the vehicle I was considering replacing with a Jeep. I had a 2008 Mercedes ML 63 AMG with only 19,000. miles. While it was 4+ years old, it was like new and It had been an outstanding vehicle. Thus, I was VERY reluctant to part with it. Not only was JJ consummately patient and understanding over an entire year, but was a wealth of information and support in my quest to find a suitable replacement for my ML 63 without spending $109,000.00.
As it turned out Ms. Dobbert, JJ was completely accurate in his assessment of what would be a completely satisfactory solution to my quest for a new SUV. Nothing he told me was even a slight exaggeration. I just love my Grand Cherokee and am thrilled with it's economy as compared with 11 MPG on my Mercedes. Stead Motors is indeed fortunate to have a representative who is as honest, caring and patient as is J.J. Jones. I hope to purchase many more vehicles from this young man and I will also refer as many people to him as I possibly can. He is a refreshing credit to your industry and to your firm.
Dear Judy,Thank you for your email. We are very pleased to have bought our Jeep Grand Cherokee from your dealership. The main reason we came to Walnut Creek , specifically to Michael Stead Jeep, was that we have received such outstanding service at Michael Stead Porsche on our Cayenne .
Our buying experience with the Jeep showed us that courtesy, expertise, professionalism and quality of service is a standard at Michael Stead dealerships.
Reno made our experience very pleasant, in fact entertaining. We did not come intending to buy that day, only to look, but Reno got us exactly what we wanted. This 2013 model has so many more bells and whistles that we were overwhelmed at first, but Reno took the time to explain and demonstrate everything and even set up our music choices and cell phones.
I am sure we will have many years of driving pleasure with this Jeep, and feel assured that each time we bring it to Michael Stead Jeep, we will find the quality service your dealership has made the gold standard.
Thanks also to Cal for his input and help in facilitating the dealer trade, and to Mike for making the "paper process" smooth and efficient.
Good morning Judy,
I just wanted to at long last say thank you!
I'd like to give you then run down of my experience with the team....
I first purchased my jeep back in August 2010 and would like to commend
Reno, David, Cal and Mike on providing me excellent service and a great
My first jeep had a defect on the interior mirror and once changed out by
Kevin and the team in the service department I began having major issues.
When I brought the Jeep back for several computer, comms and safety issues
(the main safety issue being that you can't see out of the mirrors at night
due to the auto dimming feature turning the mirrors pitch black), Nick from
the service department was impeccable in his approach, professionalism and
attitude. He was honest with me at all times and tried his hardest to fix
After returning the vehicle 5 times for the same problem I spoke with the
service department manager (Chris) and he suggested I submit the lemon law
paperwork as we couldn't find a fix and Chrysler's engineers had no eta on a
After submitting the paperwork I didn't hear anything for several weeks and
so I got a lawyer as a back up because I was now nervous. It took a little
time and Peter Gaines (regional Chrysler rep) got a little upset that I was
now demanding a new Jeep because within 24hrs of me bringing my lawyer in to
play to actually handle the case he was on the phone to me telling me that
WC CJD had no right telling me I can get a new vehicle and: "it's not their
money" and was now promising that they had a fix and insisted that I bring
in the jeep. I'll be honest, I stuck to my guns due to a full loss of faith
in the true ability to service/ repair the issues and also because of peters
approach. I felt he just wanted to do whatever he had to on the car to
ensure he didn't need to replace it. I feel that sticking to my guns has
perhaps frustrated the team and I apologize that your team may have lost
cash on the old vehicle, but now that the process is over and I'm in my new
Jeep I sincerely couldn't be happier! Thank you!
David and Reno worked with ISG and made the transition to my new vehicle
smooth. Reno took me through all of the features of the new Jeep as if I was
a brand new client and again represented your dealership in the finest
I can immediately see the difference in computer processing power and
computer capability with my new jeep, I don't get initialization hang ups,
no freezing on phone, sat nav or memory recall issues for personal settings,
all of the additional electronic features work 100%, the car can "multi
task" and mechanically I can feel exceptional confidence in what feels like
a well built vehicle. My wife and I are due to have our first child and some
of the reasons for purchasing this car were safety, security, driving
confidence and interior comfort in a beautiful vehicle. All of those
criteria have been met 100%!!
Due to your dealership standing by their commitment to 100% customer
satisfaction I am now a customer for life! I will recommend all of my
friends and clients to come and see you and I will continue to purchase all
of my future vehicles and upgrades from Michael Stead's WC CJD.
I do feel that we didn't need to get to this stage of a replacement vehicle,
the remedy that I often think of is that the engineers at jeep should have
just kept the vehicle for a week, done what was needed and handed me back
the car I purchased way back in October of 2010. The fact that it took 5
months, 5 attempts for the same fix and no eta on a fix is what caused for
my wife and I to get stressed out and decide on requesting a new vehicle.
With all of this now firmly behind us I would like to make an offer of
having me as a referral source for your dealership if you would like. This
means that if you'd like to give out my cell phone number to any prospective
clients I would be glad to give your team an A star review at any stage, to
I would be more than happy to write a review that you have the full rights
to publish anywhere and if you need anything for newspapers, video
testimonial and such then please feel free to give me a call.
As a final note on recognizing excellence and professionalism; Reno, Cal,
Nick and David all deserve a bonus!
I'm an exceptionally happy client who'll be back for another Jeep in the
years to come!
Thanks again for a great Jeep and excellent customer service, you stand
behind what you promise and that's what's important!
Dear Ms. Dobbert,
I am writing to express my sincere gratitude for the time and effort Jon "JJ" Jones put towards the purchase of my new Jeep Patriot. I interacted with JJ via e-mail prior to visiting the dealership and received prompt and attentive responses. When I arrived, JJ was well-prepared and made sure my needs were addressed and my questions were answered. He made buying a car, what is normally a painful experience, fun and exciting.
I will not hesitate to recommend JJ to my friends and family who are looking for a new or used car. You have gained a lifelong customer in me. JJ is an invaluable asset to your business and I hope you pass along my thanks to him.
Dear Sirs or Madame:
I am writing to you because my husband and I would like to thank you for having an outstanding employee like Carol Nichols. We have 3 cars which we bring to your faithfully for maintenance, service and repair when needed. As you can imagine it seems as though we are at your service dept. often between the 3 cars. There was a point where my husband and I felt with as much money and time we spent with the 3 cars at Chrysler maybe we should take our business elsewhere because it felt like no one really cared enough to even recognize us.
Carol took the time to know us and our cars. It is because of Carol that we continue with you. She is always smiling, professional and makes you feel as though she is solely there to help you. Carol is awesome and we thank you for her great service the past years!!!
Bill & Lleana Halligan
Bill & Lleana Halligan
March 31, 2010
Michael Stead's Auto
2404 N. Main St.
Walnut Creek, CA 94596
I wanted to tell you about my experience with Steadauto and specifically your internet division. Jon Jones aka JJ was fabulous. At first, I was interested in purchasing a Limited Edition 4.0L Town and Country because of improved gas mileage. But after telling him about my lifestyle -a 1 year and a 4 year old, he suggested the Walter P. Chrysler Signature Series, which also came is a 4.0L engine. I called three other dealerships in the bay area. None of them told me about a 4.0L option. One did not return my calls, the other told me to come in and talk in person and the third only wanted to sell what was on the lot.
I am a very busy person as I run my own company. Even though the dealership is over an hour away, I decided to purchase the car from JJ. He answered all of my questions and negotiated pricing up front through email. He listened, followed up when he said he was going to and offered recommendations, which I did not even know existed.
I could only hope to hire employees that are as dedicated and efficient as JJ is in making the buying experience effortless. I would highly recommend Steadauto and specifically JJ for anyone who is interested in purchasing a car.
Congrats to JJ for a job well done!
Inproma Keeping your promotions on target! sm
Dear Ms. Dobbert,I wanted to let you know what a fantastic experience I had purchasing my new Challenger from your dealership last week. I have purchased several new cars in the past and have never experienced such a smooth and painfree process. In particular, my salesman, JJ, actually made it a fun experience. He was outstanding to work with. Whenever anything came up he was easy to reach and always able to help out. I was extremely impressed with his knowledge and professionalism. I will not hesitate to recommend friends and family to your dealership, and have already told several people what a great experience I had purchasing my dream car. This was largely due to JJ, and I hope that his efforts can be recognised.Thank you,Jim Factor
We want to thank you for going out of your way to help us with the garage door. You are a Super Star!!
George & Joyce Baranoff
"Most Enjoyable New Car Purchase Ever"
Thanks for the note. You need to know that Jon "JJ" Jones and David Brunette made this purchase our most enjoyable new car purchase ever, and we have bought a lot of new cars over the years. They were terrific.
Tim and Ursula Anderson
2404 N Main StWalnut Creek, CA 94596