Customer Testiomials

Our #1 goal at Walnut Creek Chrysler Jeep Dodge Ram is to make sure that every customer is completely satisfied with their purchase experience and service; before and after the sale. Here is what some reviews and testimonials from our customers had to say:

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"Kept All Their Promises"

1/31/2017
I purchased a jeep wrangler from this dealership back in July. I've had a really good experience with this dealership so far. Reno was the sales associate who provided some insightful advice on options that I would not have otherwise thought of. The dealership has kept all their promises made during the sales process and has been good to work with on the follow-up service appointments.


-Christopher, from Yelp

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"I Felt RESPECTED and APPRECIATED"

1/19/2017
This is my third Jeep Grand Cherokee. Needless to say, I'm a total fan! I've been extremely pleased with the performance and styling of my previous two Jeeps and I look forward to getting acquainted with my brand-new 2017 Jeep. The Jeep Grand Cherokee has everything I want in a vehicle - performance, capability (including snow handling), beautiful design, dependability.

I was pleased with everything. I researched my new vehicle but still visited the dealership three times to be 100% certain of my decision. Monica McGinnis, Sales, was extraordinary. She was incredibly knowledgeable about the various Jeep models and the features of each. She was confident, patient, personable, and completely a pleasure to work with. Matt (apologies, I don't have his last name), the sales manager recognized that I wanted a fair transaction and he treated me appropriately. I sincerely appreciate that he recognized my repeat business/loyalty to the Jeep brand. He was also personable and respectful. Finally, the finance manager, and I apologize I don't recall his name, was incredibly great! He was organized, transparent, friendly, warm, and professional. Overall, this was the BEST auto buying experience I've ever had! I felt RESPECTED and APPRECIATED - not how I've felt during previous car buying experiences. Thank you, I would not hesitate to give the team the highest of recommendation.

-Nancy, from Chrysler Feedback

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"The Buying Experience Was Perfect"


1/17/2017
The buying experience was perfect. The dealership was great. The features, the room, the comfort and drivability is perfect for my family of 5.

I did not feel pressure. I was satisfied with the price, financing, and communication. Bogdan, Matt and Alberto were friendly and helped make this deal happen.

-Karlo, from Chrysler Feedback

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"My Favorite Purchase, Ever"

 

1/7/2017
Just had the Jeep in for a tune up...then hit the slopes. It's still my favorite purchase, ever.

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"Serviced Over the Last 18-Years by Michael Stead Jeep"

1/6/2017
My family and I have owned three Jeeps, '89, '98, and now 2016, all of which have been bought/leased from Stead Jeep. I love the JEEP Brand and American Made. My 1998 has been a loyal gal to me as I have had her serviced over the last 18-years by Michael Stead Jeep as she has over 222,000 miles. To treat myself for an early birthday gift, I "caved" and leased a new 2016 Summit that is just as gorgeous and fun to drive as my 1998 5.9Ltr Grand Cherokee.

My Sales Rep., Greg, was truly professional and not pushy -- very sincere and knowledgeable. So too for the Sales Manager, Daniel. The Service Department is just as professional as my Service Advisors are Claudia and Kevin -- two people who know their stuff and have good bedside manners and make you feel valued, as a customer.

Only thing I can suggest is putting "Heat Lamps" outside for customers to sit under when on the bench outside... :)

-Tia, from Yelp

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"A Pleasure Compared to the Other Experiences We Had"

12/17/2016
My fiancé and I recently purchased a 2016 Jeep Cherokee with Monica. She was awesome to work with, honest and understood our needs in a vehicle. We visited 3 other dealerships that day and our time with Monica was a pleasure compared to the other experiences we had. Ask for Monica the next time you consider buying a new or used vehicle from this dealership.

-Jennifer, from Yelp

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"Beyond Impressed"

12/7/2016
I am beyond impressed with the service department! It was clean, organized, and they were so professional and kind! I was greeted by Connie who helped me get in and out and off to work! He arranged fast transportation for me and I was at work real fast! Connie called enterprise to pick me up and enterprise was fast and efficient! Connie called me to tell me my car was done and when I came back he greeted me and showed me exactly where to go. I have not had service like this at a customer service department before. I will definitely return here for service on my brand-new vehicle. I also brought my car in very dirty and they washed it!


-S J., from Yelp

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"Went the Extra Mile"

11/28/2016
After being repulsed by a dealership in Southern California, we found the truck we wanted for a much better deal here, so we traveled 8 hours to get here. The salesman greeted us at the door and were very helpful. They were willing to look into the Native American tax break and went the extra mile to make sure we received it. The truck we bought was such a great deal, the salesmen had great customer service and went as far as to fill out the forms for us, we just had to sign our names. If we want to purchase another car, we will definitely be back!


-Sheila, from Yelp

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"Made the Entire Process Feel Very Transparent"

9/24/2016
Walked away as a very happy customer! I recently purchased a new Jeep Grand Cherokee here. The sales staff (Daniel, Ray, and Matt) were all extremely friendly, genuine, and listened closely to the characteristics of the vehicle we wanted.

Once we narrowed our selection down to a couple of vehicles, they provided us with all the relevant financial numbers, and made the entire process feel very transparent. We walked away feeling confident that we made the right decision. Also, the inventory (especially for Jeeps) is fantastic, so you'll have lots of options to pick from, plus they're happy to place special orders upon request.


-Vincent, from Yelp

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"A Great Experience"

3/10/2015

Had a great experience at this Walnut Creek dealership. I have lived in Walnut Creek for almost 9 years and this is my 4th car I have bought in that time. This is the first one I have chosen to buy from a Walnut Creek dealership. I usually find that dealerships in Walnut Creek are not very competitive and don't try that hard. This was not my experience with the Chrysler Jeep Dodge Ram dealership.

Cool group of people. Ask for Radek if you can. He's got a Polish accent and his level of service is unlike anyone I have ever dealt with. Will go back if I choose to buy one of these brands again.
-Mark, from Yelp

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"Very Nice And Professional"

1/25/2015
Just bought a pickup from Will, Internet Sales.  We met Steve, Will, Matt, and David.  All were very nice and professional.  They mean business and don't waste your time.  Very good experience!  We love the pickup and got the best deal around! We're happy camper. :0)
-J., from Yelp

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"Excellent"

12/12/2014
Highly recommend this dealership.  Travis in sales and Dave sales mgr are great!!!  The service dept is excellent as well!!!  Happy happy joy joy!!!
-Brett, from Yelp

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"A Great Experience"

10/27/2014
I HATE buying new cars. I usually keep my truck until it falls apart just so I don't have to go to a car dealer, and then I usually try to buy a used one from a private person. That being said, my wife and I had a great experience at Walnut Creek Dodge. Nathan was awesome, he was very patient as we tried to figure out what kind of car we wanted and then, when we finally decided, he worked with us to get things done quickly so I wouldn't be late for an event with my son.

If you need a new car, go see Nate!

-Kenneth, from Yelp

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"Best Sales Experience Ever"

10/3/2014

I don't like buying cars. There are more pleasant things like root canals & waiting at the DMV.

However! Travis was a wonderful & honest. The folks at the dealership were kind and friendly. I'd buy from Travis again.  I love my Town & Country, my kids think they are boarding a space ship every time we get in the car. Best sales experience ever. Thanks to TRAVIS. YOU ROCK!
-Ben, from Yelp

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"A Great Price And Pleasurable Buying Experience"

10/2/2014

I had a great experience with Travis when buying my truck. He worked with me to check out various trims / options. Also went out of his way to allow me to test drive the new ecoDiesel engine in both the Grand Cherokee that was on the lot the day I got there and the Ram a couple days later after it arrived. Delivery and the financing process was easy and low pressure - he even pointed me to the employee discounts I was eligible for. Got a great truck for a great price and pleasurable buying experience, I will definitely come back when I am in the market for another new vehicle.
-Josh, from Yelp

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"Extremely Helpful And Professional"

9/26/2014

These folks were extremely helpful and professional. I knew exactly what I wanted, and they not only had it for a good price, they didn't try to sell me a bunch of things I didn't want. I totally recommend them.
-Melani, from Yelp

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"Exceptional"

9/25/2014

This review is for their service department. My husband has been wanting me to get a new car for years, so we decided on a Grand Jeep Overland. I took it in for its first oil change, and the service here is exceptional. Claudia was my advisor, and she was fantastic, customer service oriented and kind. There were some updates that needed to be done on the car, so it took a while, but she made sure that I was well taken care of. Everyone else was also very nice & friendly. I will be taking my Jeep here for all its service needs.
-C., from Yelp

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"A Terrific Experience"

9/19/2014
A terrific experience all round with Travis and Matt.  I love my 2013 Patriot and feel like I got a god deal.  They couldn't have been nicer and more helpful!
-Helen, from Yelp

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"Amazing Customer Service"


08/15/2014
I was ready to get my first new car and did not even think about a Dodge. However, the amazing customer service and value that this dealership had to offer made me change my mind! I am now a proud driver of a Dodge Dart and could not be happier! Will Durante and Ed (Can't seem to remember his last name-sorry!) were simply amazing. Not only did the allow the entire process to go smoothly, they also worked around my extremely busy work schedule! I was able to come in at 9pm and finish all of the paperwork, which meant they had to stay until 10:30! Everything was completely professional, I would highly recommend this dealership to anyone!
-Katie, from Yelp

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"A Complete Professional"

08/15/2014
My daughter wanted to buy her first new car. She had a tight budget in mind, and four cars that she had researched on the Internet before going into a dealership. She wanted to drive all four vehicles, to see how they performed and to check for any blind spots. Three dealerships in, she found Walnut Creek Chrysler Jeep Dodge Ram and Will Durante, sales associate. The other dealerships treated her not only like a woman, but a useless girl. She's 23 and had the means to get a car but, she couldn't even get a sales person to wait on her at two dealerships. Will Durante was a complete professional, who knew EVERYTHING there was to know about the Dodge Dart that we were looking at, and the pros/cons of the different models of the Dart. She decided on the model, and began the trying process of trying to get credit on a very short credit history. It was not easy, and it took two days of hard work Ed McMillan the sales manger, but no one would give up. She drove away in her beautiful new car last night and they made a customer for life. Couldn't have been any more impressed with Will and the rest of the staff who helped make her dreams come true. Thank you so much.
-Jennifer, from Yelp

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"An Absolute Pleasure To Deal With"

07/14/14
Nathan was a huge help when purchasing my new 2014 Jeep Cherokee!! I have purchased 16 cars in the last 16 years and this was by far the smoothest low pressure sale I have had. Before we started looking at vehicles he asked me where have you been and what have you seen and what did you like and or dislike. Followed up with getting to know my requirements for a new vehicle with great lifestyle questions. After a few minutes of questions he narrowed my selection to a few vehicles. We test drove a few cars that I had picked based on his recommendations. He even had me drive the 4 cylinder (even though I decided on the V6) just to make sure I was comfortable with my buying decision. In the end I got exactly what I needed and a great deal. Nathan and the sales and service staff at Michael Stead Jeep Chrysler Dodge are an absolute pleasure to deal with and I highly recommend them for future car purchases. Thank you again Nathan!
-Kyle, from Yelp

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"Made The Whole Process Really Easy"


07/05/14
These guys are great. Travis and Radek in the internet sales dept were easy to work with and very responsive to my email questions. I visited a few other Jeep dealerships the previous weekend with not-so-great service and they did not have the specific car I wanted. Ended up finding my car online through the dealer website and emailed them to get a quote. Had another dealer competing for my business but they would have had to go pick up the car from another dealer while Walnut Creek had it in stock. Walnut Creek price matched- easy decision!

Once I got there, they had the car ready for my test drive, answered all of my questions, and in general, made the whole process really easy. Told them that for my first car buying experience, this was a piece of cake! They set my expectations high for future car buying purchases. I would definitely recommend them to other people and I would personally do business with them again.
-Amarie, from Yelp

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"Everything Was Straight Forward"


06/08/14
I mostly dealt with Travis though my initial contact was with a Polish gentleman who was very good, but I just don't have the mental tags for retaining a Polish name.

I was pretty clear on what I wanted and they found me the right vehicle, even though it was in Reno. I left the deposit on Sunday and they had the vehicle there for me on Monday. When I picked it up the following Saturday it was perfectly turned out and we just had the final verification of my insurance and that all the numbers and labels matched and the correct options were fitted.

One very welcome little touch, it was quite warm in Walnut Creek on Saturday and they had bottled ice water right by the door for everyone, which was very welcome.

We had no problems with the finance folks, there was none of the running off to see their manager then coming back with a silly offer. Everything was straight forward and above board. They were keen to sell, but not so that they would be condescending and push the way most dealers are.

I bought a Grand Cherokee diesel, many dealers don't fill the DEF tank (most current diesels use Urea injection as part of the clean exhaust) but I checked and ours was 100% full.
-Chris, from Yelp

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"A Fun And Pleasurable Experience"

05/11/14
Let me just say that Travis in sales was awesome!! He is such a down to earth, knowledgeable and can do person. I usually dread dealing with car sales people but he made it a fun and pleasureable experience. He was very patient answering all of my questions. My test drive was way out of the ordinary and above and beyond the call of duty. Travis's follow up after the sale was sincere and genuine. THANK YOU AGAIN TRAVIS, YOU ARE ONE COOL DUDE!!

As far as the rest of the dealership and people working there, it was steller. The sales manager was smart with a great sense of humor. Unfortunely I can't remember her name. Also Matt in finance was friendly, informative offering services without being pushy.

I can always tell when it's a good business that treats there employees well when all of the people working there are helpful, courteous and are happy to be there.

My only negative comment was that there was a bit of a wait once I decided to buy the truck and they kept telling me that it would be only a few more minutes. Not that big a deal and not worth any minus stars.

I will deafinetly bring my business here again and highly recommend Travis and this dealership to my friends.

PS ( I also got an incredible deal on my truck )!!!!!!!
-Rob, from Yelp

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"A Competent, Educated, And Pleasant Car Buying Experience"


04/05/14
Mo, Ed, David, Finance Matt. Thank you, Thank you, Thank you. After the worst experience in my life at another dealership, you showed what a competent, educated, and pleasant car buying experience could be. We bought the most beautiful jeep cherokee with exactly what we wanted.

Mo, I really want to put this into words, you made my pregnant wife feel at ease, and allowed me to ask you tough questions that you clearly knew the answers too. I know I wasn't easy once we negotiated on price, but thank you again.

Please understand that there are two types of dealerships, good ones and bad ones. Walnut creek is a good one, and Mo is the man.

This is a true story of a car buyer. Thank you Walnut Creek Jeep!!!
-Kevin, from Yelp

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"Professional, Warm, and Efficient"

03/29/14

OUTSTANDING! That's the best way to describe my experience in all of the departments at this dealership. I picked up my second car (a Challenger SRT8) from the dealership yesterday and the experience was once again professional, warm and efficient. Back when I purchased my first car there, my wife and I were unbelievably impressed with our sales professional, Reno. Reno was initially friendly, relaxed, knowledgeable, and passionate about the cars, and most importantly; low pressure. This did not end after the sale. He took his time to go over and explain every feature on the car including programming the Bluetooth, uploading to the hard drive and demonstrating all of the functionality. This time around, Reno greeted us as old friends and made the entire experience equally impressive.

During the purchase of both cars, we were also lucky to have the Sales Manager, David Brunette, orchestrating the whole process. PROFESSIONAL doesn't even begin to describe the interaction with David. The feeling of going into a dealership and trying to look at the cars without engaging with the salesman and GOD FORBID having them call over their Sales Manager DOES NOT APPLY HERE. David is someone you want to interact with and makes the whole experience seamless and pleasant.

The front-end isn't all that shines at this dealership, the service department is equally incredible. Whenever I've visited the service department I've been greeted pleasantly and efficiently by all. There's always immediate focus on helping you, letting you know what's expected and concern for your time, including providing transportation home. The spotless garage and technical expertise are impressive. But most impressive is Ray Ortiz, the Service Manager. Ray doesn't approach repairs as problems; he genuinely addresses them as challenges and is anxious to actively take part in solving them. He calls upon his resources to make sure that the right person is attached to the right issue, with customer satisfaction in mind.  This is the mentality, approach and competence that I want when someone is working on my car.

What a great dealership!
-Steve, from Yelp


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"Very Easy To Do Business With"

03/13/14

My wife and I visited ________ first, man what a mistake. All I can say is, Walnut Creek is in a completely different league. We almost gave up on Dodge (wanted a 2014 Durango) before we met Jon Jones (JJ) at this dealership.

He was super helpful, very responsive and not pushy. He found exactly what we wanted and made it happen quick. My other car's lease was ending so I started looking at the Chrysler 300, I ended up getting the 300 (SRT8) from him. Very easy to do business with, felt like I was getting a good deal.

They have a great staff, everyone is friendly and helpful. We will be long time customers for sure.
-Shawn, from Yelp


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"Puts Themselves in the Customer's Shoes"


02/26/14

I have purchased 2 trucks from Stead Motors and my 2013 Doge Ram 2500 recently had to be seen for a no running condition. I later was informed the fuel had been contaminated and the repairs are not covered under warranty. I immediately thought catastrophic costs would be involved but with caring and help from the entire Stead Motors team cost remained a minimum and my truck runs better than new again. Need a new vehicle  see J.J. Need great service see Ray or Kevin. The Stead Motor team puts themselves in the customer's shoes. Want caring, honesty, integrity and great service? See these guys!
-Chris, from Yelp


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"Easy, Fun and Quick"

02/08/14

Today I finally bought a new SUV.. We had been to MULTIPLE car dealerships and disappointed with the car selection and the service. As soon as we walked on to the lot we were greeted by Will Durante he was very professional, friendly, knowledgeable and most importantly when purchasing a car not pushy. He made the purchase easy, fun and quick. I highly recommend working with him and this dealership. We are so happy with our new jeep!! Thank you for everything Will and the rest of your staff.
-Lindsay, from Yelp


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"Really Happy. Very Quick."

01/29/14

Another service here. Really happy. Very quick. Had an unknown rattle they over researched, tried numerous fixes which worked, and charged me almost nothing...very easy and I'd recommend them.
-David, from Yelp


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"The Way It Should Be!"

01/29/14

Absolutely painless service appointment....just the way it should be! Called yesterday to get Jeep Wrangler recall check done, and warranty oil service. They were able to give me a next-morning appointment. I arrived on-time, they took the car right in, estimated an hour, and sure enough, it was an hour. Everyone was very friendly, they have a regular waiting room, and a counter-style area so I could set up my laptop and work with the use of their wifi (which was fast). I look forward to making this my service location and hope they can keep up this kind of experience.
-Laurie, from Yelp


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"Quick, Painless Transaction"

01/24/14

I had an excellent experience at Stead Dodge for purchasing a new truck.  Will (young Will - there are two there) was steadfast in his interest to do the right thing. Knowledgeable, earnest - you can tell they do solid training there.  I had a quick, painless transaction, getting exactly the truck i wanted at a reasonable price.  I can easily say I would recommend them to anyone shopping around.  Finance, the management - all solid folks.
-Flip, from Yelp

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"Very Friendly and Helpful"

01/01/14

Highly recommend this dealership if you are looking to buy a car from jeep,dodge, Chrysler, or ram. We had the pleasure of working with Jim. He was friendly, honest, and actually made the car buying process actually kinda fun! He was respectful while working with us and I didn't feel he was trying to pull any fast ones. The whole transaction went smoothly and we got the deal we were happy with. Although we bought the car from Jim we also had the pleasure of working with will and their sales manager guy too. All very friendly and helpful. This place also had a ton of cars on the lot so you have to be able to find what you want here! The dealership was neat and tidy and they offered delicious coffee to boot! If I ever am in the market for another car from dodge, jeep, or ram I will definitely be coming back here! Thanks guys!
-Bri, from Yelp

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"I Will Never Bring My Car Anywhere Else"


11/23/13
I had a very unique problem with my 2013 Dodge Charger and the staff at Walnut Creek were awesome! From the people working the desk at the service center to the mechanics and even the shuttle driver - they were all very helpful, attentive and friendly. Best of all, they went above and beyond to fix my car like new and even had it back to me much earlier than anticipated. I will never bring my cars anywhere else!!
-Joe, from Yelp

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"The Only Dealership I Have Been Comfortable With"

11/16/13
Everyone from JJ in sales to Kevin in service, these guys are fantastic!  It's the only dealership I have been comfortable with.  Five Stars all day long.
-Crystal, from Yelp

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"I'm Back Buying My 2nd Jeep"


11/06/13
I reviewed these guys 3 years ago and I'm back buying my 2nd jeep from Jon "JJ" Jones.   JJ makes this otherwise painful process easy and I may even go so far as to say pleasurable!    I strongly recommend this dealership and ask for JJ.
-Kim, from Yelp

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"With Thanks For Excellent Service"

09/03/13
Dear Judy,

Thank you and your staff at Walnut Creek Jeep for the service and honesty in the purchase of our Jeep Patriot in August 2013.

The service that JJ gave us was exemplary. He was professional, responsive, timely, knowledgeable, honest and patient in helping us purchase our vehicle. I just completed the online survey and gave him perfect scores.

 I also wanted to let you know that Mark in your financial department was wonderful to work with. He found us an excellent loan rate, was professional, efficent and very knowledgeable about products available to us.

If we purchase another Jeep we will purchase it from your dealership.
With thanks for excellent service
-Mary and Kenneth

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"Hands Down The Best Experience I Have Ever Had Buying A Vehicle"

08/27/13
We just recently purchased a Grand Cherokee at Michael Stead of Walnut Creek. Having purchased many vehicles over the years, I always expect excellent service. I can say that the service team here is "hands down" the best experience I have ever had buying a vehicle. You definitely need to go and look at the huge inventory they offer.

Make sure to talk to William in Sales. He will offer you impeccable service, knowledge of products, and will guide you to the vehicle you have been looking for. William spent time with us showing all the options our vehicle had to offer. He will go the extra mile for you to ensure you are extremely happy with your new car when you drive off the lot.

I would also like to add that the Service department is 5 star and will help you with all your service needs.
-John, from Yelp


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"Very Responsive To All Our Questions And Concerns"

07/26/2013

We just purchased a vehicle from them over the weekend.  We had done our research on car values and trade in values.  They offered a bit less than I wanted for my trade in, but they were very friendly and we negotiated a fair price for both.  Very low pressure sales from them.  After our first review of the used car, we left and came back the next day.  They were very responsive to all our questions and concerns. Ash was our salesman and he was great.  I would definitely go back to them.  Their financing/closing guy was really helpful and offered different options for extended warranty and service policies.  I wasn't planning on buying either, but they worked out pricing so I purchased both.  No complaints at all.  I would go back.
-David, from Yelp

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"Above and Beyond"

05/21/13
Radek Klimek is the MAN!

My boyfriend and I were in the market for a 2013 Jeep Wrangler to trade in his Chevy Silverado. We stopped by WC Chrysler Jeep over the weekend and had THE BEST sales experience of our '4 car buying' lives!
We started out with Reno, who approached us immediately as we started looking around the lot. He was super nice and knowledgeable about Jeep and everything we had to ask. Reno had an appointment scheduled so he brought us his best partner to help find and test drive what we wanted! Radek was also impressive in his knowledge of all the Jeep features, pros/cons in color, one model vs. the other etc. He took us on a test drive and we were sold! Easy for him, right? Not exactly ... we went inside to talk business and were initially not so impressed with the numbers. Radek went above and beyond to first, find exactly what we wanted which happened to be on the lot, find it under the price we gave and with all the customizations we liked. When we say he went ABOVE and Beyond .. we mean it! I cant express how awesome this experience was but by the end of the night, we left with what you could call a steal and we werent easy to please! ...... it also didnt hurt that we went during prime time for the dealer needing to make their goal (hint hint). But overall, the service was excellent!
They even fed us Back Forty BBQ for lunch b/c we were there for so long working out the deal! How sweet is that!
Lastly, after the dealer was closed and we finished up the last few docs, Radek took us outside and went through a checklist of things about the Jeep (setting up our phones to the bluetooth, showing us how to dismount the roof, Sirius XM, etc.). His customer service is through the roof which is why I felt it was necessary to give him a 5 star review .. heck, make it 6!

If you're looking for a Dodge, Chrysler or Jeep ... please go talk to Radek and you won't be disappointed!
-Mo, from Yelp

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"Very Smooth and Easy"


04/22/13
I can't speak for their service department since I haven't had to take my car there yet, but I can speak for their excellent sales department.

My boyfriend and I went to go look at a car we found on AutoTrader a couple of weeks ago. We went to look on a Sunday, but I made it very clear that I was not able to do it that day because I still had a few cars I wanted to look at elsewhere. Steve, the salesman who let us take a test drive, was understanding and not pushy. He even sent me a nice email the next day thanking me for stopping by, etc.

I did decide to purchase the car I looked at at this dealership and they gave me an AWESOME deal. It was definitely within my budget. I did not finance through them (I went through my bank), but I feel they would have been fair since they were so flexible with the price. I came in kind of late/close to closing time on Thursday because that was the earliest I could get there and it was no problem at all. Steve's partner Radek was the one who finalized the deal and he was very nice and welcoming. Jon/JJ was also super nice and made the financing paperwork very easy and straight forward. The whole sales team made the buying process very smooth and easy and I never once felt like I was dealing with a "used car salesman" like I did at other dealerships.  

All in all, I walked out with a car I had been looking at for a long time at a good price. Their sales team was great and I would definitely do business with them again in the future.
-Megan, from Yelp

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"Treated Me With Respect"

04/03/13
I have been looking for a new Dodge Challenger SRT-8 392. I contacted "JJ" at Walnut Creek Dodge and from the start he was very professional and easy to work with.
I asked him for a photo of the vehicle I was looking for and he sent it over with good angles and quality just as I asked.

From this point forward we began to negotiate and discuss the price of the car, extended warranty as well as financing. We came to an agreement very easily over email and from that I agreed to come and take a test drive.

When I arrived the salesman Steve was there to greet me, my wife and young son.
They noted that the car was detailed and ready for me to test drive. I was then met by an extremely knowledgeable salesmen by the name of Radek,

Radek took me for a test drive and from this he showed me every possible thing I would want to know about the car's motor, suspension and navigation system.
He was easily the most technical salesmen I have every met. It was really impressive.

Once we finished the test drive Steve took me and my wife inside and asked if we were happy which I told him I was. We then went and started the financing portion of the car. This is where I met Mark who was also just as professional as JJ, Steve and Radek.

I have bought many cars and this experience is by far the best I have ever had.
Not to mention I am satisfied 10 outta 10 with the Challenger 392. It has tons of style, power and rumble.

Going forward I will think of Mike Stead Dodge when I buy another vehicle because they treated me with respect which to me is what a business is all about.
-Jimmy, from Yelp

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"Look Forward To Business In The Future"


03/14/2013
Bought a 4 door wrangler from JJ a few days ago, happy to find a dealership that wasn't harassing me. They were helpful, not pressing, and located the vehicle I wanted at another location which they got promptly. Tried a few other locations in the Bay Area and was hounded. I don't understand some of the bad reviews on here.

Great experience and look forward to business in the future.
-Ryan, from Yelp

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"Knowledgeable, Provide Excellent Service, and Do So At Fair Prices"

2/10/2013

Claudia and crew do an amazing job of keeping my Charger R/T road worthy.  They are knowledgeable, provide excellent service, and do so at fair prices.  I highly recommend their service. They even wash my car when they do oil changes and are proactive in telling me about upcoming services and routine maintenance necessary to keep my car running well. Their points program also helps keep my cost down.  I still go to Claudia for all my service even though my car is out of warranty.  Now that' saying something!!!!
-Anita, from Yelp

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